It Support Engineer

RESPONSIBILITY: Internal Corporate Help Desk requirements, as well as Basic Network requests and troubleshooting

REQUIREMENTS

• Must have a hand on experience on Avaya Fabric Network Especially VSP 4000 devices , Should be able to do first level support to network incidents.
• Troubleshoot, diagnose and resolve IT related problems such as PC/Laptop software and LAN/wi-fi issues.
• Will be able to work on shifting, weekend and holidays if required.

QUALIFICATIONS

• IP Networking Experience(min 2 years)
• Hands on experience with Avaya Fabric(min 1 year)
• Excellent Customer service and oral communication skills.
• Analytical and logical problem solving skills.
• Troubleshoot, diagnose and resolve PCs/Laptops software issues(1st level support)
• Knowledgeable in Microsoft Office 2010/2013 applications.
• Ability to work independently and prioritize work based upon business needs.
• Preferred MAC support experience.
• Arabic and English(Bi-lingual) preferred.